Name: Ti Express
Price range: $$

Question 1

What services does TiExpress offer?

Accepted Answer

TiExpress offers comprehensive international logistics services including air freight, ocean freight, express courier, cargo handling, and value-added services like packaging, insurance, and customs clearance.

Question 2

How long does international shipping take?

Accepted Answer

Shipping times vary by destination and service type. Express courier typically takes 2-5 business days, while standard cargo shipping can take 7-21 days depending on the route and customs processing.

Question 3

How are shipping costs calculated?

Accepted Answer

Shipping costs are calculated based on weight, dimensions, destination, service type, and any additional services required. You can get instant quotes using our online calculator.

Question 4

Is it possible to send a package to the USA and receive packages from the USA and Canada?

Accepted Answer

Yes, Ti Express can ship your parcels and documents to the USA and Canada, or from the USA and Canada. The delivery time for the Economy Service to the USA is 7 to 15 business days.

Question 5

What is meant by dangerous goods? How are they transported?

Accepted Answer

Dangerous goods are items that cannot be shipped via express service and can only be transported by cargo aircraft. These include: lithium batteries, chemicals, chemical powders, liquids and sprays, toxic substances, flammable goods, etc. They are transported under special conditions depending on the route. Please refer to the “Dangerous Goods” file on our website.

Question 6

Are there restrictions on the contents of parcels and shipments?

Accepted Answer

Yes. Due to permanent and temporary customs restrictions at origin and destination, certain items cannot be shipped. Please refer to the “Customs Prohibitions” file on our website.

Question 7

What is Charge Collect service?

Accepted Answer

Charge Collect service is a service that allows you to pay for your shipment at the destination.

Question 8

What is volumetric weight?

Accepted Answer

Volumetric weight (or dimensional weight) is the weight calculated by airlines based on the dimensions and volume of the parcel.  Formula: (Length × Width × Height in cm) ÷ 5000 = Volumetric Weight

Question 9

Does Ti Express also provide commercial import/export services?

Accepted Answer

Yes, Ti Express provides commercial (cargo) import and export services, including customs clearance.

Question 10

What is freight (Unaccompanied Baggage) service?

Accepted Answer

Extra baggage that a passenger cannot carry personally is transported separately by air freight to the destination airport. Customs clearance of freight shipments is the responsibility of the consignee.

Question 11

What is Door-to-Door service?

Accepted Answer

This service includes collecting the shipment from the customer’s location, transporting the goods, completing customs clearance on behalf of the customer, and delivering the shipment to the recipient’s home or workplace.

Question 12

What is the delivery time for packages to different countries via Ti Express?

Accepted Answer

Express Service and laboratory samples: 3 to 7 business days to most destinations worldwide. Economy Service: 7 to 10 business days to most destinations worldwide.

Question 13

Does Ti Express provide customs clearance services?

Accepted Answer

Yes, we provide customs clearance for all courier shipments. We also provide customs clearance for import cargo shipments. Export cargo shipments are reviewed on a case-by-case basis. Note: Customs clearance fees are not included in shipping costs. These must be paid by the consignee upon delivery.

Question 14

How can I get a shipping quote for my parcel?

Accepted Answer

Please refer to the “Services” section of our website.

Question 15

What documents are required when filing a claim for loss or damage of a shipment?

Accepted Answer

You must provide the following documents: Air waybill of the lost or damaged shipment Photos of the damaged shipment (if available) Packing list (if available) Please refer to the “Lost or Damaged Shipments” section in our Terms and Conditions.

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